Hyper Lucky Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable for everyone at Hyper Lucky. Player safety is our priority, so we provide clear tools and guidance to help you manage your play, limit spending, and take time away when needed. If you ever feel gambling is becoming a problem, please use the controls below or contact our support team for assistance.

Our player protection principles

We believe gambling should be a form of entertainment, not a source of harm. We promote responsible play by offering voluntary controls, clear information on limits, and prompt support when concerns arise. We also monitor for signs of risky behaviour and may reach out if we spot patterns that suggest a player needs help.

Activity-control tools

You can manage your account and play through a set of simple, effective controls. These are designed to be easy to apply and to suit different levels of need.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits apply in GBP-equivalent so you can choose amounts that match your budgeting needs. You can increase or decrease limits, but increases may take a short cooling-off period to take effect.

Loss limits

If you prefer to cap losses instead of deposits, you can set loss limits to automatically block play once a chosen threshold is reached over a set period. Loss limits help keep spending predictable and reduce the risk of chasing losses.

Time limits and reality checks

Use session timers and reality checks to receive reminders about time spent playing. Options include automatic session timeouts and periodic pop-ups showing time and spend. These tools are useful for keeping gambling within planned timeframes.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you block access to your account for a chosen period. Options include short breaks, 6 months, 12 months, and longer depending on need. During self-exclusion your account will be suspended and promotional contacts stopped. If you need help setting a self-exclusion, contact our support team via live chat or email at [email protected].

Signs of problematic behaviour

Watch for indicators such as spending more than intended, borrowing money to gamble, hiding gambling activity from family or friends, increased anxiety about gambling, or repeatedly returning after trying to stop. If you notice these signs in yourself or someone close to you, please act early.

Practical tips for staying in control

Decide a budget before you play and stick to it, use deposit and loss limits, schedule breaks, avoid gambling when upset or under the influence, and keep gambling as a small part of your leisure activity. Use reality checks to monitor time and take regular pauses.

Professional help and support organisations

If you need specialist support, contact UK organisations such as BeGambleAware and GamCare for confidential advice and treatment options. You can also use our support team for guidance on tools and self-exclusion at [email protected]. Reaching out early makes a real difference.