Contact Our Team
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns, or general feedback. We respond promptly and treat every enquiry with care. Choose live chat for the quickest reply, email for detailed requests, or call for urgent account matters. Our authorised advisers at the support centre can help with deposits, withdrawals, security checks, or responsible-gaming tools and will guide you discreetly and professionally.
| Department | Contact |
|---|---|
| Customer support (24/7 live chat & priority email for account issues) | [email protected] |
| General enquiries (press, donations and non-urgent requests) | [email protected] |
| Affiliate enquiries (partner sign-up and commission queries) | [email protected] |
| Phone (UK office for urgent account matters) | +44 20 7946 3182 |
| Working hours (phone & email) | Mon-Fri, 09:00-18:00 |
Email Assistance
For detailed enquiries, account issues or where documents are required, please contact us by email at [email protected]. Email is the quickest way to send attachments and a clear account history. Include a concise subject line and up‑to‑date contact details (full name, registered email or wallet ID) to help us process your request without delay.
Send Us a Message
Response Time
Our support team aims to reply quickly. Most enquiries are answered within one business day; simple requests are often handled within a few hours. More complex cases such as payment checks or security reviews may take longer depending on their nature and could require extra information. For urgent help, please use live chat for the fastest response.
Feedback
We want your feedback. Your suggestions help improve Hyper Lucky. Please share ideas, bug reports or feature requests; our team reviews every message and uses comments to improve the site, promotions and customer support. Contact us through live chat or email and help make the experience better for all players.