This Privacy Policy explains how Hyper Lucky collects, uses and protects personal information when you create an account, make transactions or use our site. We take privacy seriously and set out below the types of data we process, how that information is used, how it is stored and the choices available to you. Please read this page carefully and contact our support team if you have questions.
We collect information needed to provide and secure your account, to process transactions, and to comply with legal obligations. Data is collected directly from you and automatically when you use the site.
This includes name, email address, contact details, date of birth where provided, and any identity information you voluntarily supply when contacting support. Personal data is used to operate your account and to respond to enquiries.
Technical data covers IP address, device and browser information, operating system, screen resolution, language settings and log files. We also record session data such as pages visited and actions taken on the site to improve service and detect abuse.
Transactional information includes deposited and withdrawn amounts, wallet addresses, transaction identifiers, gameplay activity and transaction history. This data is used to process payments, calculate cashback and to maintain accurate account records.
We use collected data to: manage and maintain your account; process deposits and withdrawals; provide customer support; detect fraud and abuse; and meet legal or regulatory obligations. Where you allow it, we may use contact details to send transactional messages or important account updates.
We implement technical and organisational measures to protect information from unauthorised access, alteration or disclosure. Measures include encryption of data in transit, access controls for staff, regular security reviews and restricted administrative access. We retain data only as long as necessary for operational, legal or legitimate business purposes.
Cookies and similar technologies are used to remember preferences, secure sessions, analyse site performance and support basic functionality. Third‑party analytics and advertising partners may set cookies; you can control or block cookies through your browser settings, though this may affect site functionality.
You have the right to access, correct, restrict processing of, or request deletion of your personal data, subject to legal or operational exceptions. You may object to certain processing where applicable. We will consider requests and respond in a timely manner.
To request access, correction or deletion of your personal information, contact [email protected]. We may ask you to verify your identity before fulfilling requests to protect your account. Some information may be retained if required for legal or fraud‑prevention purposes.
We share information with service providers who perform services on our behalf, such as payment processors, analytics providers and technical hosting partners. We also disclose information where required by law or to protect rights and safety. Third parties are contractually required to process data only as instructed.
We may update this policy to reflect changes in our practices. Material changes will be posted on this page. If you have questions about HyperLucky’s privacy practices, contact [email protected].
