These Terms and Conditions set out the rules that govern use of the platform operated by BrightSky Ltd and the relationship between the company and users of Hyper Lucky. They explain user responsibilities, account operation, payments, promotions and how we handle disputes. By registering or using the service you accept these terms; please read them carefully and contact support if anything is unclear.
Users are responsible for keeping account details secure. You must provide accurate information and ensure your password, passkey or other authentication method is not shared. Only one account per person is permitted; multiple accounts may be closed and balances forfeited where we suspect abuse. We may require account verification, documentation or further information to process withdrawals or to comply with safety checks. If we reasonably suspect fraudulent activity, money‑laundering or other misuse, we may suspend the account while an investigation takes place.
Access is restricted to persons who meet the minimum legal age in their jurisdiction (not less than 18 years) and who are permitted by local law to use online gambling services. It is the user’s responsibility to comply with local rules; we may block access from certain jurisdictions. By using the platform you confirm you are eligible and will notify us if your circumstances change.
Users must not use the platform for illegal activity, collusion, arbitrage, chip‑dumping or other actions intended to exploit system rules. Attempts to manipulate games, interfere with services, or profit from clearly abusive or low‑risk wagering patterns may result in withheld winnings, account closure and forfeiture of balances. Reasonable use of privacy tools is permitted, but using anonymity measures to conceal criminal activity or to evade restrictions is prohibited.
Promotions and bonuses are subject to separate promotional terms and these T&Cs. Eligibility, qualifying transactions, maximum payouts, expiry and other limits will be set out with each offer. We reserve the right to refuse, cancel or reclaim promotional funds where we reasonably believe there has been abuse, manipulation or breach of the promotion rules.
We accept supported cryptocurrencies as detailed in the cashier. Deposits are processed after the required network confirmations; network fees apply and are set by blockchain networks. We do not accept fiat deposits unless otherwise stated in writing.
Withdrawal requests may be subject to verification and security checks. Typical processing is completed promptly after approval, but payments depend on network performance. Standard cash‑out limits apply; as a reference withdrawals are subject to limits of €5,000 per week and €20,000 per month where applicable. We may pay large sums in instalments and may delay or refuse payments pending satisfactory verification.
If you have a dispute you should contact support via [email protected] in the first instance. We will investigate and aim to resolve complaints promptly. Where a satisfactory outcome cannot be reached, further escalation will follow applicable law and the dispute procedures described in these terms. During dispute investigations we may temporarily restrict account activity and withhold funds.
We may revise these terms from time to time. Material changes will be posted on the site and, where reasonably practical, notified to users. Continued use of HyperLucky after publication of revised terms constitutes acceptance of those changes. If you do not accept an update you should stop using the service and close your account in accordance with the closure procedure.
