Support is available to assist with questions, account-related issues, technical concerns or general feedback. Live chat provides the quickest route for immediate help; for more detailed enquiries or documentation requests email is preferred. The support team can guide on deposits, withdrawals, security settings and safer‑gambling measures, and will respond to complaints or account investigations via the most appropriate channel. Calls are handled during published hours and voicemail is monitored outside those times.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7 for account-related issues; email: [email protected] (response within 24 hours) |
| General enquiries | [email protected] (corporate and billing enquiries) |
| Affiliate enquiries | [email protected] (partner programme and commission queries) |
| Telephone | +44 20 7946 0823 (voicemail outside hours; calls may be recorded) |
| Working hours | Mon–Fri, 09:00–18:00 (email monitored outside these hours) |
For detailed requests, account issues or matters requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username or registered email and your current contact details to avoid delays. Allow up to 24 hours for a full response; providing all relevant information up front speeds handling of your enquiry.
Support aims to respond promptly. Most enquiries are answered within one business day; more complex cases or verification, payment and security enquiries may take longer, sometimes several days, depending on their nature. For urgent matters use live chat for the fastest response; email tickets are processed in order and will be handled as quickly as possible.
We welcome your feedback, suggestions and ideas to improve the website. Please share any issues, feature requests or usability tips — all submissions are reviewed carefully and help shape updates to the service and user experience. Your input is valuable in prioritising fixes, new features and clearer information, so please get in touch and tell us what would make the site better for you.
